This is a shout out to Media Temple to hire more qualified techical support. Please see my exchange of messages with their tech support a while back:
Request details ID#: 391554
Subject: change of domain name
Status: In Progress
Opened By: Wendy Ang
Date opened: 2008/06/03 02:19
Response history
Your response: 2008/06/03 02:19
Currently, we have splendidotaaltowers.com under our account. can you have this changed to tagaytaytaaltowers.com instead? its supposed to use the same website, we just need to change the domain.
thanks.
Support response: 2008/06/03 02:21
The request to change your primary domain has been completed. Please make note of the following points:
- The new primary domain must be registered correctly, and its nameservers must be listed in order as ns1.mediatemple.net and ns2.mediatemple.net. If you’ve asked (mt) Media Temple to register your new primary domain as a previously unregistered domain then this is already taken care of. If the step of modifying your nameservers is unclear to you please consult the following Knowledge Base article: ……. blah blah blah..
THIS IS NOT A REQUEST TO CHANGE OUR PRIMARY DOMAIN. PLEASE CHANGE OUR PRIMARY DOMAIN BACK TO OPTIMINDSOLUTIONS.COM ASAP!!!!!!
The instruction was simple. Under our main account, we are hosting a website with a domain: splendidotaaltowers.com We just want this domain changed to tagaytaytaaltowers.com!!!!
Your Support Request was unclear. You cannot “change” a domain name. You can only delete, or add.
I have changed your primary domain back to splendidotaaltowers.com. I have added a DNS zone file for tagaytaytaaltowers.com, no other changes have been made. I simply added a DNS zone file, which you could do in the Account Center for future reference.
IN MY PREVIOUS MESSAGE, I STATED TO CHANGE OUR PRIMARY DOMAIN BACK TO OPTIMINDSOLUTIONS.COM not SPLENDIDOTAALTOWERS.COM.
PLEASE CHANGE IT BACK TO OPTIMINDSOLUTIONS.COM
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